TERMS, CONDITIONS, GDPR (DSGVO)
1. General
All services provided by the Onlineshop Ritonka GmbH for the customer are exclusively based on the following general terms and conditions. Deviating regulations shall only apply if they have been agreed in writing between Ritonka GmbH and customers.
2. Contract conclusion
2.1. The offer of Ritonka GmbH is exclusively for customers resident or habitual in the European Union.
2.2. The order of the customer represents an offer. A contract comes into existence only after acceptance by Ritonka (Christian Jeschke). The customer will be informed of acceptance by e-mail.
3. Delivery times
3.1. All articles will be shipped immediately, if available from stock and only while stock lasts.
3.2. The delivery time is usually 3-7 working days and begins with the dispatch of the order confirmation. The indication of the delivery times is non-binding unless there is a different written agreement.
3.3. If the delivery is delayed, Ritonka GmbH immediately accepts the delay before the expiry of the delivery period, with the customer contact (if a valid address of the customer is present) and gets his consent to a later delivery. If the customer does not agree, he is entitled to withdraw from the contract. In any case, the statutory delivery period of 30 days from the order date is complied with.
3.4. Products with the designation "delivery date on request" may be connected with longer delivery times and can be obtained at any time from Ritonka GmbH.
3.5. In the case of delivery delays, e.g. as a result of force majeure, transport disturbances and injuries, as well as other events not foreseen by Ritonka (Christian Jeschke), can not be claimed against Ritonka GmbH.
4. Prices and terms of payment
4.1. All prices are inclusive of 10 or 20 VAT, plus applicable shipping costs.
4.2. In the case of delivery to a non-EEA country, the customer shall bear all import and export charges as well as any duties, fees and charges.
(For this, the customer receives information from his competent customs office).
5. Payment, reminder and collection papers
5.1. Ritonka GmbH accepts the following payment methods: cash on delivery, bank transfer, PayPal, direct transfer.
In the case of the payment type transfer, the customer has to make the payment within one week after receipt of the order confirmation.
5.2 In the event of default, the contractual partner shall undertake the reminder and collection papers which are due to us, insofar as they are necessary for proper legal prosecution. In particular, in the case of the acquisition of a collection office, the costs incurred in this case shall be borne by the BMWFJ as far as these fees do not exceed the maximum rates of the collection offices.
6. Withdrawal
6.1. The customer can withdraw from a contract concluded within the distance agreement within a period of 14 calendar days from receipt of the delivery of the ordered goods.
6.2. It is sufficient if the declaration of withdrawal is sent within the deadline, without giving reasons. Saturdays, Sundays and public holidays are included in the calculation of the deadline. However, there are 7 business days (without Saturdays, Sundays and public holidays).
6.3. In the event of withdrawal, a full or partial refund of the purchase price will only take place on a case by case basis in return for the goods received by the Purchaser in perfect and original packaging.
Our address:
Ritonka GmbH
Gerasdorferstrasse 350
2201 Gerasdorf
6.5. The costs of the return are to be borne by the customer. If the goods are sent back unrestrained, Ritonka GmbH is entitled to withhold or charge an appropriate amount.
Cancellation policy for German customers:
Right of revocation: The customer can revoke his contractual declaration within 14 days, without giving reasons in text form (for example, letter, fax, e-mail), or if the customer is left before the deadline. The period begins upon receipt of this information in text form. The timely dispatch of the revocation shall suffice to ensure the revocation period. The revocation must be sent to: Company Ritonka GmbH Gerasdorferstrasse 350, 2201 Gerasdorf
7. Warranty
Complaints on the basis of statutory warranty claims can be made in writing at the following address: Ritonka GmbH Gerasdorferstrasse 350, 2201 Gerasdorf
, e-mail: office@ritonka.com
8. Compensation for damages
Compensation claims are excluded.
9. Place of Performance
The place of performance for our services is the seat of our company 2201 Gerasdorf
10. Transport-Hazardous Acceptance-Acceptance Delay
10.1. The shipping costs can be found in this list: shipping costs
10.2. The shipping is only within Europe.
10.3. In the absence of any agreement to the contrary, the risk of transport in the case of deliveries is borne by the consumer.
10.4. If the customer has not accepted the goods as agreed (default of acceptance), Ritonka GmbH is entitled, after unsuccessful postponement, to store the goods either with her, for which she charges a storage fee of
€ 0.10 per calendar day. At the same time, it is entitled either to insist on the fulfillment of the contract or to rescind the contract after setting an appropriate additional period of at least two weeks from the contract and to recycle the goods elsewhere.
11. Reservation of title
The goods delivered remain property of Ritonka GmbH until full payment is received.
12. Privacy Policy
12.1. The employees of Ritonka GmbH are subject to the confidentiality obligations of the Data Protection Act. The mere fact of an exchange of messages is also subject to secrecy. However, routing and domain information must and may be passed on.
12.2. Ritonka GmbH also uses the e-mail address and contact details for commercial speeches with the customer's consent. Of course, the customer may at any time object to the use of this data for advertising purposes or revoke his consent. Ritonka GmbH will no longer send him catalogs or advertising e-mails.
12.3.Customer data shall not be passed on to third parties, except for the contract processing (for example, to suppliers who deliver the goods directly to the customer). The contracting parties of Ritonka GmbH are instructed about the data protection regulations and Ritonka GmbH is obliged to do so.
13. Final provisions
13.1. The invalidity, nullity or repeal of individual provisions shall not affect the effectiveness of the remaining provisions of these General Terms and Conditions.
13.5. the contract language is German
14. DSGVO
We appreciate your interest in our website. Protecting your privacy is very important to us. We will provide you with detailed information on the handling of your data.
Data protection
We appreciate your interest in our website and our offers on our website. Ritonka GmbH attaches the utmost importance to the protection of your personal data and the information provided to us. The collection, processing and other use of your data in the context of the use of our website is exclusively in compliance with the following provisions and in compliance with the applicable data protection laws.
In the following, we would like to inform you about the data collected during your visit to our website and the use of our offers on our website and how they are processed and used by us. In addition, we will explain to you which accompanying measures we have taken in technical and organizational respects to protect your data.
A. Responsible entity and service provider
The responsible body for the operation of this website within the meaning of the EU General Data Protection Regulation (DSGVO) and at the same time a service provider within the meaning of the Telemedia Act is the
Ritonka GmbH
Gerasdorferstrasse 350
2201 Gerasdorf by Vienna
Austria / Europe
Tel .: +43 664 346 24 42
E-Mail .: office@ritonka.com
UID: ATU73072328
VAT No: 03 570/6084
commercial register number: FN 485432 x
Commercial court: Landesgericht Korneuburg
represented by the business executive:
Christian Jeschke
B. Personal data
Personal data is information about personal or factual circumstances that can be assigned to you easily and unambiguously. These include, for example, your name, address, telephone number or e-mail address.
C. Scope of collection and use of your data
I. Visit our website
The mere visit of our website and the retrieval of the information contained therein, it is not necessary that you provide personal information.
During your visit to our website, we only collect and use data that your internet browser automatically sends us:
• Date and time of retrieval of one of our websites
• your browser type
• Your browser settings
• your IP address
• the pages you visit
We use this data to make it technically possible for you to visit our site. Furthermore, we use this data for statistical purposes and to improve our website in terms of design and layout. We store the IP address for the purpose of ensuring and maintaining IT security (for example detection and defense against so-called DOS attacks) and functionality.
II. Personal data
Personal data is only collected if you provide it voluntarily, for example as part of a request for an information brochure or an offer, a request to our expert team, a contact request or when registering for the affiliate program. This data is not passed on to third parties.
1. Personal data information brochure, offer, expert team, newsletter
In the context of a request for an information brochure or an offer or a request to our team of experts, you must provide the following personal data:
• your first name and last name
• Your address (street, zip code, and city)
• Your company
• your telephone number (when requesting an information brochure)
• Address of the website you just visited, the page containing the form
• Date and time of retrieving the page you just visited, that is the page containing the form
• your browser type
• your IP address
As part of a request for an offer, you also have the opportunity to communicate your telephone number.
When requesting an information booklet, you have the option of specifying the number of employees and customers for which a coffee supply is eligible.
As part of a request to our team of experts, you must provide the following information:
• your first name and last name
• your address (city)
• Your email address
When ordering the newsletter, you must provide the following personal information:
• your first name and last name
• Your email address
2. Personal data in the context of our applicant portal
As part of our candidate portal, you must provide the following personal data:
• Title
• your first name and last name
• Your address (street, postal code, city)
• Your email address
• Your phone number
You can further
• Your date of birth
• your mobile phone number
• your salary requirement
specify and
• attach your application documents as attachments (cover letter, CV, photo).
Your data will be stored in our applicant portal. You can revoke your consent to the storage of the data at any time.
3. Personal data as part of our contact form
You can contact us directly via the contact form provided on our website. We collect, process and use the personal data and information provided by you via the contact form solely for the purpose of processing your request. This correspondence is stored in compliance with the legal retention periods. Personal data:
• Title
• your first name and last name
• Your company
• Your phone number
• Your email address
III. Social PlugIns
On our website, we use social media plugins. In addition to the conditions of the respective providers, the following provisions apply in addition to the scope of data collection, processing, and use:
1. Facebook
On our website, we have included the plugin "Like Button" of the web platform Facebook. Responsible for this plugin is Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. Possible manifestations of the plugin can be found at https://developers.facebook.com/docs/plugins/.
Using the "Like Button", you can tell your friends on Facebook that you like our "Like-Button" pages. We have no influence on the type and extent of data collection and processing that Facebook performs using the plug-in. Below we inform you according to our knowledge:
When you visit a page embedded with the "Like-Button" social plug-in, your browser will connect to the servers of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, regardless whether you yourself are a registered Facebook user.
The extent of the data transmitted to Facebook on the occasion of this connection is the same as that resulting from a direct call to www.facebook.com. Transfer and, if necessary, save from Facebook the following data:
• Address of the website you just visited, ie the page containing the "Like" button
• your IP address
• your browser type
• your operating system
• Your screen resolution
• Use plugins like Microsoft Silverlight or Adobe Flash
Based on this data, user profiles can be created. You can view interest-based Internet content, including advertising. The transmission and storage can take place worldwide due to the worldwide available computing capacities. If you are a registered Facebook user, this data will also be assigned to your user profile. For details of the purpose and scope of the collection and processing of the data transmitted by the "Like" button, as well as their rights and the options Facebook holds for the protection of their privacy, please refer to the instructions at the following Internet address:
www.facebook.com/about/privacy/
Click on the "Like-Button" to link the currently visited website to your Facebook profile. Previously, you have the option to edit the text of your post.
If the browser you use allows the use of extensions, it is also possible, the collection and transmission of data through the "Like-Button" by appropriate add-ons, so-called Facebook Blocker (available for Opera, Firefox, Safari, etc. Google Chrome).
If you do not wish Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.
Further details can be found at the Internet address: http://webgraph.com/resources/facebookblocker/
2. Twitter
On our website, we use the "tweet" feature of Twitter. Responsible for this is Twitter, Inc., 1355 Market Street Suite 900, San Francisco, California 94103 USA.
When you visit our website, the "Twitter" element will also be loaded. However, this is not on our servers but is loaded directly from a Twitter server. During this loading process, your Internet browser leaves the following data, which can also be stored by Twitter:
• Address of the website you just visited, that page containing the "Twitter" element
• your IP address
• your browser type
• your operating system
• Your screen resolution
Based on this data, user profiles can be created. It's possible that you'll see interest-based content, including advertising. The transmission and storage can take place worldwide due to the worldwide available computing capacities. Click on the "Twitter" element to link the currently visited website to your Twitter profile. Previously, you have the option to edit the text of your tweet.
(Excerpt privacy policy twitter.com)
https://twitter.com/privacy
3. XING
On our website, we use the "Share Button" from XING. Responsible for this is the XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany. When you access our Internet pages, your browser will connect you to XING AG servers ("XING") at short notice, with which the "XING Share Button" functions (in particular the calculation/display of the counter value) will be provided. XING does not store personal data about you by calling this website. In particular, XING does not store any IP addresses. There is also no evaluation of your usage behavior via the use of cookies in connection with the "XING Share Button".
(Extract Privacy Policy xing.com)
https://www.xing.com/app/share?op=data_protection
4. Youtube
This website contains at least one plugin from YouTube, belonging to Google Inc., located in San Bruno, California, USA. As soon as you visit our website with a YouTube plug-in, you will be connected to the servers of YouTube. At the same time, the Youtube server will be informed which particular page of our internet presence you visited. If you are also logged in to your YouTube account, YouTube would allow you to associate your browsing experience directly with your personal profile. You can nullify this possibility of mapping if you log out of your account first.
For more information about YouTube's collection and use of your information, please read the privacy policy at
www.google.com/intl/en/policies/privacy/.
IV. Use of cookies
On our website, we use so-called "cookies". These are small text files that are sent by our web server to your computer to identify it for the duration of the visit. We do not collect personal information through these cookies.
The presentation of our website is also possible without the storage of cookies. You can deactivate the storage of cookies in your browser settings or set them to inform you about the intended storage through a website. In this case, you decide to accept the cookie. However, for the full functionality of our website, it is necessary for technical reasons to allow the temporary cookies completely.
V. Google Tag Manager
This website uses Google Analytics and Google Remarketing. The Services are offered by Google Inc. ("Google").
Google Analytics and Google Remarketing are Google services. Google uses so-called "cookies", text files that are stored on your computer. This will enable you to analyze the usage of this website. The cookie will generate and store information about your use of this website (including your IP address) to a Google server in the United States. The use of the function "anonymizeIP" for your IP address guarantees within the European Union or member states of the European Economic Area the shortening of the IP address by the last octet, whereby a clear assignment of the IP address is thus no longer possible. Google complies with the US Safe Harbor Privacy Policy and is registered with the US Department of Commerce Safe Harbor Program.
The information is used by Google to evaluate your use of the website. Reports are generated on the website activity for the website operator and other services related to website activity and internet usage are provided. The information may be transferred to third parties by Google if required by law or third parties process this data on behalf of Google.
Ads are displayed on websites on the Internet by third parties and Google. Google and third parties will use the data to place advertisements on third party websites.
Your IP address will never be associated with any other data provided by Google. The data collection and storage can be contradicted at any time with effect for the future. You can deactivate the use and storage of cookies by Google by setting your browser software accordingly by going to www.google.com/privacy/ads and clicking on the "opt-out" button. Alternatively, you can opt out of third-party cookies by visiting the opt-out page of the Network Advertising Initiative at www.networkadvertising.org/managing/opt_out.asp. For more information about Google's terms, visit www.google.com/intl/en/privacy.
If you object to the use of cookies, we point out that you may not be able to use all the features of this website in full.
(Extract privacy policy Google Analytics)
http://www.google.com/analytics/terms/de.html
VI. Criteo
On our websites, anonymized information about the surfing behavior of the website visitors is collected and stored by a technology of the Criteo GmbH for marketing purposes. These data are stored in cookies on the visitor's computer. Based on an algorithm, Criteo GmbH analyzes the anonymously recorded surfing behavior and can then display targeted product recommendations as personalized advertising banners on other websites (so-called publishers). In no case can this data be used to personally identify you as a visitor to our websites. The collected data will only be used to improve the offer. Any other use or disclosure of this information to third parties does not occur.
Further information on the technology used can be found in the privacy policy of Criteo GmbH: http://www.criteo.com/en/privacy/
VII. Smartlook
To ensure the quality of our website and web offers, we use the Smartlook analysis tool from Smartsupp.com, s.r.o., Milady Horakove 13, 602 00 Brno, the Czech Republic, which allows for anonymous evaluation of usage.
Anonymized usage logs are stored in accordance with the law and automatically deleted after three days. For more information, see the Smartsupp Privacy Policy: smartsupp.com/privacy.
VIII. Microsoft
Our online offerings also use Microsoft Conversion Tracking (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Microsoft Bing Ads places a cookie on your computer if you have accessed our website via a Microsoft Bing ad. Microsoft Bing and we can thus recognize that someone clicked on an ad, was redirected to our website and reached a previously determined landing page (conversion page).
We only hear the total number of users who clicked on a Bing ad and were then redirected to the conversion page. No personal information about the identity of the user is given. If you do not want to participate in the tracking process, you can also refuse the required setting of a cookie - for example, via a browser setting that generally disables the automatic setting of cookies.
For more information about privacy and cookies used with Microsoft Bing, visit the Microsoft Web site: https://privacy.microsoft.com/en-us/privacystatement
IX.DiVa from Burda Direkt Services
For marketing and optimization purposes, this website uses products and services provided by Burda Direkt Services (www.burdadirektservices.de). Data is collected, processed and stored, from which usage profiles are created under a pseudonym.
Where possible and useful the usage profiles are completely anonymous. Cookies can be used for this purpose. Cookies are small text files that are stored in the visitor's Internet browser and serve to recognize the Internet browser. The collected data, which may also contain personal data, are transmitted to Burda Direkt Services or collected directly by Burda Direkt Services. Burda Direkt Services may use information that is left by visiting the websites to create anonymized user profiles.
The data obtained without the separately granted consent of the person concerned will not be used to personally identify the visitor to this website and they will not be merged with personal data about the bearer of the pseudonym. As far as IP addresses are collected, these will be anonymized immediately after collection by deleting the last number block.
X. Mouseflow
This website uses Mouseflow, a web analytics tool of Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark, to record randomly selected individual visits (using the anonymized IP address only). Thus, a log of mouse movements and clicks is created with the intention of randomly sampling individual website visits and deriving potential improvements for the website.
The information is not personal and will not be shared. If you do not want a recording, you can disable it on all websites using Mouseflow at the following link: www.mouseflow.de/opt-out/
XI. CrazyEgg.com
This site uses the CrazyEgg.com tracking tool to record randomly selected individual visits (using the anonymized IP address only). This tracking tool uses cookies to evaluate how you use the website (for example, which content is clicked on). For this purpose, a usage profile is displayed visually. When using the tool, no personal data will be collected, processed or used by you. Only usage profiles are created when using pseudonyms.
At any time, you may object to the collection, processing, and collection of data generated by CrazyEgg.com by following the instructions at http://www.crazyegg.com/opt-out.
For more information about privacy at CrazyEgg.com, visit http://www.crazyegg.com/privacy.
XII. Google Adwords Conversion Tracking
This website also uses Google Conversion Tracking. In doing so, Google Adwords will set a cookie on your computer if you have reached our website via a Google ad. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of the Adwords customer's website and the cookie has not expired, Google and the customer will be able to recognize that the user clicked on the ad and was redirected to this page. Every Adwords customer receives a different cookie. Cookies cannot be tracked via the website of Adwords customers. The information gathered using the conversion cookie is used to generate conversion statistics for Adwords customers who have opted for conversion tracking. Adwords customers hear the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users. If you do not want to participate in the tracking process, you can also refuse the required setting of a cookie - for example, via a browser setting that generally disables the automatic setting of cookies.
You can also disable cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com". Google's Conversion Tracking Privacy Policy can be found at https://support.google.com/adwords/answer/1722022?hl=en
XIII. Hotjar
This website is the analysis and feedback tool Hotjar (Hotjar Ltd.). Hotjar enables us to better optimize the site through targeted analytics such as heatmaps for users. Data collection and storage may be objected to at any time with future effect at www.hotjar.com/opt-out.
For details on the handling of your personal data by Hotjar and your rights in this regard, please refer to the privacy policy of Hotjar.
(Extract Privacy Policy hotjar - English)
https://www.hotjar.com/privacy.
D. Right to information, correction, blocking and/or deletion of their data
You have a right to free information about your stored data and, if necessary, a right to correction, blocking or deletion of your data. You may revoke your consent to data collection, processing and use at any time with future effect. If you have any questions regarding the collection, processing or use of your personal data, information, corrections, blocking or deletion of data as well as the revocation of a given consent, please contact: office@ritonka.com
E. Security measures
We use technical and organizational security measures to protect personal data, in particular against accidental or intentional manipulation, loss, destruction or access by unauthorized persons.
Our security measures are continuously improved in line with technological developments. Please note that despite all security measures, the transmission of data on the Internet may lead to third parties taking note or falsifying this data.
F. Scope and Changes to this Privacy Policy
This privacy policy applies exclusively to the use of the websites we offer. It does not apply to the websites of other service providers to which we refer only through a link. For foreign statements and guidelines not related to our website, we assume no responsibility and liability.
We reserve the right to change our privacy policy from time to time in accordance with future changes to the collection and processing of personal information. Significant changes will be announced by a clearly visible message on our website.